Welcome to our FAQs page! Hopefully this page has the answer you're looking for. If not, please contact us.
IPets/Petrainer Product Questions
Q: How old does my dog have to be before using our training systems?
Your dog should be able to learn basic obedience commands such as "sit" or "stay."
Q: Are there weight requirements to use your systems?
We generally recommend the dog to be above 15 pounds but it's more about your dog's neck size than weight. View our collar sizing page.
Q: I lost my transmitter or receiver, am I able to replace the missing device without purchasing a new training system?
Q: My collar strap has extra material hanging off from my dog's neck, can you cut down the collar strap?
Yes, but you can only cut down collar straps that made out of plastic material. You can't cut our nylon collar straps.
Q: What are these 3 sets of metal prongs in a little baggy within my product box?
What you're looking at is what we refer to as Contact Points. Contact points attach to the metal screws on your collar receiver. Simply, use your hands to tighten them on the screws. To choose what size of contact point to use, base it off your dog's fur length. If they have long fur, use the long contact points. Short fur, use the short contact points.
Q: What is this translucent, white piece with a bulb in the center that's enclosed in my product box?
You're looking at our static shock tester. This allows you to test to see if the static shock is operating correctly. Please follow the procedure listed in your manual.
Q: Can you pair two collars to one channel?
Yes, if you wish to stimulate both collars simultaneously, you can pair them to the same channel. Simply do the pairing or synchronization process that's listed in the manual for your model but don't select a different channel.
Q: Can I use the training systems on aggressive pets?
No. Please do not use these training systems to correct or eliminate any form of aggression or biting behavior. In the event your dog is showing signs of aggressive behavior, then contact a professional dog trainer.
Q: Can I replace the collar strap with another kind of collar?
Q: Can I attach a leash to the collar receivers?
No. This can result in pulling the metal probes too tightly against your dog's neck. Attach a leash to separate, nonmetallic collar or a harness, ensuring the extra collar does not put pressure on the metal probes.
Q: How do I test my Petrainer PET853?
To test your bark collar, simply ensure the power is on and blow into the back of the receiver.
Q: Which of your units is waterproof?
Click on waterproof receiver e-collars to find them. Click on waterproof transmitter and receiver e-collars to find them. Click on waterproof receiver vibration collars to find them. Click on waterproof transmitter and receiver vibrations collars to find them. Click on waterproof bark collars to find them.
Q: Where can I learn more about your company?
Feel free to read our about page by clicking about!
Q: Where are you located?
We're located in the state of Washington and Toronto, Canada.
Q: Where do you ship from?
We have various warehouses around North America to ensure the best shipping times possible for our valued customers.
Q: How long does it for my package to arrive?
We offer various shipping speeds. Standard 3-5 business days, Expedited 2 Day and Priority 1 Day.
Please keep in mind, if you were to order an item on January 18th with 2 Day shipping, this package won't arrive until January 20th, as it won't leave until January 19th.
Q: How do I return an item?
If you wish to return an item, please contact us.
Q: How will my order be shipped?
We have three main shipping providers, USPS, Fedex and UPS. For small items, we will most likely use USPS. For standard shipping, we will also use USPS but for expedited and priority shipping, we will either use UPS or Fedex.
Haven't found an answer to your question? Please contact us.